Shipping and Returns
- All shipping costs are calculated at checkout based on the weight of your order -
- Please allow 1-2 days for you order to be processed and arranged
- We use GLS Courier and shipping should take between 1-2 working days
- We use a range of couriers for International orders depending on destination country including Fedex, TNT, DHL, GLS
- Please allow 7-12 workings days for all international orders to arrive.
- For all international orders, custom duties will be charged on import into the recipient country. We are not responsible for any additional duties once the item has been dispatched, for more information please visit your local government website. (If custom charges are unpaid, the courier will return the shipment back to us and the return costs/reshipment involved will be deducted from the total order cost.
RETURNS POLICY - PLEASE READ THIS CAREFULLY
PLEASE NOTE - ALL BOXES IN SALE IS NON-RETURNABLE. IF YOU ARE UNSURE IF YOUR STOCK IS FROM OUR BOXES IN SALE, THIS WILL BE STATED IN THE TITLE WHEN PURCHASING.
ALL OUR RETURNS ARE CREDIT NOTE ONLY
RETURN REQUEST STRICTLY WITHIN 24HRS AFTER SIGNED DELIVERY & RETURN DELIVERY WITHIN 7 DAY OF SIGNED DELIVERY
Return deliveries are strictly returned at your cost (the buyer) and must be booked to return back to us strictly within 7 days of date of signed delivery received by you (or day of us accepting returns whichever is greater). Until we receive the goods back, the goods are the buyers responsibility. We will check and weigh the goods upon their return and once this is done, a credit note will be issued
Please allow up to 7 working days for return and credit note to be processed once stock is received back with us.
Any discrepancies in weight, style or quality of your stock must be addressed within 24hrs of signing for your delivery or will not stand.
Please make sure when signing for boxes you're signing for the right quantity of boxes on the screen of the delivery drivers' handheld device as you will be signing for the full delivery. If you sign for 5 boxes & only 2 were delivered, you are agreeing with the driver/delivery company you received the 5 & not 2, these discrepancies are for you to deal with as your signature is you agreeing to take responsibility of the goods from that date on.
If you have any issues with missing stock i.e. boxes, you must inform us within 24hrs of delivery so we can issue claims against our delivery company. Any claims made after 24hrs, we cannot take responsibility of and you will lose your claim with us as we have no cover after that time paired with our delivery companies.
Any claims for under weight sacks or bales must be addressed within 24hrs of delivery & the sacks or bales must be unopened. Once you open the sacks/bales you are agreeing the correct weight was in the package & no claim for under weight can be claimed for.
Please note, as we are selling second hand clothing, you should expect to see signs of wear and from time to time a few items will pass by our grading team with minor damage. We sort over 20,000kg a week and simply can’t avoid some occasional human error, we say around 10% of sacks & bales may be classed as Grade B.
Boxes Contents - Within the boxes, you will find a mixture of male, female and unisex clothing (unless explicitly stated). You will also receive a general mix of sizes - we do try our best to limit children's clothing to the children's sacks, although some items may escape our grading team. Clothing is mixed era (unless stated) and will range from used modern clothing to 1940's fashion.
Quantities mentioned are a rough estimate & not what you are guaranteed to receive, all these boxes are sold by weight & not per piece unless stated in the description.
Brands mentioned in the descriptions are an example of what you may find, you may find more brands you also may find none of the brands mentioned, if its a mixed brand mix, it will be just that - a brand mix.
Named branded mixes, for example Tommy & RL sacks or Champion boxes, are a mix of that brand. You may find all different types of those clothing, tees, shirts, jackets etc...these in most cases are an even mix of all but from time to time you might find an uneven mix for example all fleeces & nothing else.
All mixes should be an even mix but sometimes you may get uneven mix, if you want something like just branded hoodies please do not buy the hoodie mixed sacks, please buy from our collection or message us to see if we can make a perfect mix for you - this will cost more but you get exactly what you want.